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IT Managed Services

Our Managed IT services scale to meet the needs of your growing business. Our end-to-end IT management services include expert-level Strategic Consulting, on-site or remote IT Management services, 24×7 remote Help Desk support, and Cloud-based tools and technologies, and Information Security solutions. We help your business grow through our industry-leading managed IT support services.

Predictable Costs for IT Management Services

A simple, firm-fixed managed services pricing agreement, with no term commitment required.

Continuous Process Improvement

Profit from the CPI model based on ITIL® – the technology industry’s leading service framework.

Flexibility to Scale Up or Down

Plans allow you to change your IT managed services based on your user count and infrastructure.

Fully-Managed or Co-Managed

You choose! Leave all of your IT worries to us, or we can work right alongside you and your IT team.

A Suite of Must-Have Cloud Tools

Leverage managed cloud solutions with remote monitoring technologies to provide problem recognition and diagnosis quickly and efficiently.

Unlimited 24x7x365 Support

Receive access to our IT help desk staffed with certified professionals whenever you need it as part of our comprehensive managed IT services. Guaranteed.

Access to 300+ Certified Technology Pro

Gain access to a deep bench of certified engineers, subject matter experts, and support staff skilled in nearly every business technology on the market today.

Managed IT Services Features

IT Management & Help Desk

Standard Business Enterprise

End-to-End IT Management and Support for All Covered Technologies (e.g., computers, tablets, BYOD devices, servers, printers, network devices, cloud technologies)

UNLIMITED 24x7 Live Help Desk Access

UNLIMITED On-Site Resolution

24x7 Proactive Network Monitoring and Automated Systems Management

Included Technology Support

Service Level Agreement – Average Speed of Answer (ASA)

< 60 Seconds

< 60 Seconds

< 60 Seconds

Service Level Agreement – Mean Time To Engineer (MTTE)

< 30 Mins

< 30 Mins

< 30 Mins

Service Level Agreement – Call Abandonment Rate (CAR)

< 6%

< 6%

< 6%

Service Level Agreement – Financially Backed

Live Network Documentation Portal

myHelpDesk™ Mobile App Access

Pre-Scheduled On-Site Support Visits

Optional

Optional

Optional

Cloud Services

Standard Business Enterprise

Included Fully Managed Remote Backup

1 TB

2 TB

3 TB

Included Office 365 Edition

Optional

E3

E3

      -   OneDrive Cloud File Storage

Optional

      -   Office Applications

Optional

      -   Mobile Device Management

Optional

Included Azure Active Directory Edition

Optional

Optional

P1

      -   Self-Service Password Reset

Optional

Optional

      -   Single Sign-On

Optional

Optional

Disaster Recovery-as-a-Service (DRaaS)

Optional

Optional

Optional

IT Strategy & Service Enhancements

Standard Business Enterprise

UNLIMITED Access to Expert IT Advice

UNLIMITED Installations, Moves, Adds, Changes, and Deletions

Optional

Program Management

      -   Assigned Program Manager

      -   Monthly Program Reporting

      -   Monthly Program Analytics

Dedicated Virtual Chief Information Officer (vCIO)

Optional

Optional

Optional

Information Security

Standard Business Enterprise

Managed End-User Anti-Spam and Advanced Email Recovery Services

Managed Anti-Virus

Managed Anti-Malware

Managed Anti-Ransomware

Rights Management and Data Loss Prevention for Emails

Optional

Advanced 24x7x365 Real-Time Security Monitoring

Optional

Optional

End-User Security Awareness Training

Optional

Optional

Multi-Factor Authentication for Cloud and On-Premise Applications

Optional

Optional

What are the different pricing models for managed IT services?

There are various pricing models available from managed IT service providers. These pricing models are designed to meet the business objectives of organizations both small and large and can include:

Per-Device Pricing

This pricing model is used by managed service providers (MSPs) because of its simplicity. Per-device, managed service provider pricing plans are based on the type and number of devices being supported by the MSP. For example, an MSP might charge a fixed monthly fee of $75 per desktop, $300 per server and $150 per network. As your business scales and grows, so can the per-device managed services pricing plan.

Per-User Pricing

The per-user pricing model is a similar model to the per-device pricing model discussed above. Unlike per-device pricing, this IT managed services pricing plan is based on the quantity of managed end-users rather than devices. Managed service provider pricing is billed to businesses every month. These charges are based on all end-users they have been supporting which typically includes several managed devices. For example, an end-user may use a laptop, smartphone and an office PC. An MSP’s managed IT service pricing would not be itemized in this case, only per end-user. MSPs often set a cap on how many devices are included per end-user. For example, per-user pricing may include up to 3-devices supported per end-user.

SLA Pricing

SLA or Service Level Agreement based pricing is a relatively new type of managed IT service pricing model and is defined by what type of service response level is needed. The SLA model allows the customer to contractually define the specific services they need and importantly when they need them. For example, an organization can decide they want 9:00AM to 6:00PM help desk support, 24x7 coverage or perhaps, only after hours support. On top of that, responses can be broken out by severity level ranging from low to high, and the provider can also guarantee how quickly they will response to the user’s issue.

Stabilized Environment Pricing

After managing a customer for period of time, a provider becomes very familiar with your IT environment and can offer you Stabilized IT Environment Pricing. This type of managed services pricing is a fixed monthly fee that covers all your IT support including infrastructure, servers, users, mobile devices and applications. Also known as “All-in Per Seat Pricing” or AIPS, stabilized environment pricing is often lower than other pricing options due to the provider’s comfort with the customer’s environment.

Vlaued-Based Pricing

In a value based pricing model, the client is getting charged for the IT services and support provided to them which are easily customized to the client’s needs and budget. This is a common choice for businesses in need of on-site IT network support. For example, “Value 1” pricing can be a help desk service. “Value 2” pricing can include help desk service with remote monitoring and management (RMM), and so on. Value-based managed IT service pricing is often combined with other pricing options.