Question 1

What's the difference between an MSP and MSSP?

Accepted Answer

An MSP (Managed Service Provider) handles day-to-day IT operations like helpdesk, network management, and backups. An MSSP (Managed Security Service Provider) focuses specifically on cybersecurity — threat monitoring, incident response, and security operations. We provide both under one roof.

Question 2

How quickly can you respond to security incidents?

Accepted Answer

Our SOC operates 24/7/365. For critical security incidents, we begin response within 15 minutes of detection. Our average response time for all priority tickets is under 15 minutes during business hours.

Question 3

Do you support remote workers?

Accepted Answer

Absolutely. Our solutions are designed for the modern workforce. We provide secure remote access, endpoint protection for any device, and cloud-based collaboration tools — all fully managed and monitored.

Question 4

What industries do you specialize in?

Accepted Answer

We have deep expertise in regulated industries including legal, healthcare, manufacturing, construction, and entertainment. Our solutions are tailored to meet specific compliance requirements like HIPAA, CMMC, and bar association standards.

Question 5

How does your pricing work?

Accepted Answer

We use a straightforward per-user/per-month pricing model. This includes all management, monitoring, and support. No hidden fees, no surprise charges. We'll provide a detailed quote based on your specific needs.

Question 6

Can you work with our existing IT staff?

Accepted Answer

Yes. We offer flexible engagement models. We can fully manage your IT, co-manage alongside your internal team, or provide specific services to augment your capabilities.

Security Resources

Complete Guide to Email Security

HIPAA Compliance Checklist

Ransomware Prevention Checklist

Microsoft 365 Security Hardening Guide

Employee Offboarding Security Checklist

Business Continuity Planning Guide

Free Security Tools

Security Policy Templates

Incident Response Playbook

Vendor Risk Assessment

Frequently Asked Questions

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